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Our Terms & Conditions Explained

When you open an account on ichiban kuji, you agree to our terms that cover how we handle your account, deposits via DANA, OVO, GoPay and QRIS, withdrawals…

Account & Eligibility RulesPayment & Withdrawal TermsDispute & Support Rights
ichiban kuji Our Terms & Conditions Explained
REACH US QUICKLY

How to Contact Us About Terms

If you have questions about our terms, need clarification on a rule, or want to discuss an account issue, our support team is here. We respond across multiple channels during our service hours so you can reach us the way that suits you best.

Team online

Live Chat

Open the chat widget in your account dashboard. Available during peak hours so you can ask about terms, verification steps or withdrawal rules in real time.

Email Support

Send your question to our support inbox and we'll reply within one business day with clarification on any term, account action or dispute.

Account Help

Visit your account settings to view terms summaries, check verification status, and access our FAQ section for common questions about account rules.

HOW WE PROTECT YOU

Security, Data & Your Account

We take your account and payment information seriously. Your login is encrypted, and we never share your personal details with third parties unless the law requires it.

Account Encryption

Your login credentials and account access are protected by industry-standard encryption so only you can sign in and manage your wallet.

Payment Verification

Every deposit and withdrawal is verified against your original payment method to prevent fraud and ensure your funds reach the right place.

Data Storage

We keep your account details and transaction history for the duration of your account plus a retention period required by law, then securely delete them.

Dispute Investigation

If you report an unauthorized transaction or payment issue, we investigate and respond within five business days with findings and next steps.

Cookie & Tracking

We use cookies to remember your login and track your gameplay activity so we can spot unusual patterns and protect your account from misuse.

Request Your Data

Contact support to request a full copy of your account data, including transaction history, personal details and activity logs within ten business days.

Frequent Terms & Eligibility Questions

We've gathered the questions we hear most about account rules, deposits, withdrawals and what happens if something goes wrong. If you don't find an answer here, our support team in Jakarta and across Indonesia is ready to help clarify.

Your account is yours to use, but we reserve the right to suspend or close it if you breach our terms—for example, if you share it with others, use multiple accounts, or make a false claim about your identity. If we close your account, we'll explain why and help you withdraw any balance.

Deposits are final and credited to your account wallet. However, if a deposit was made by mistake—for example, a duplicate charge—contact our support team right away and we'll investigate within three business days.

You can request a withdrawal anytime. Your funds will be verified and returned to your original payment method (DANA, OVO, GoPay or QRIS) within our standard timeframe. Some withdrawals may need extra verification for security, which can add a few hours.

Report it to support immediately with details about the transaction or game session. We'll pull logs and investigate. If we find an error on our side, we'll correct your account balance within five business days.

No. We only share your data with payment processors (DANA, OVO, GoPay, QRIS) to process your deposits and withdrawals. We never sell or share your details for marketing or third-party use unless the law requires it.

We retain your account details and transaction history for the retention period required by local regulation. After that, we securely delete your personal information. You can request a copy of your data anytime before deletion.

You can access your account from any device—mobile, tablet or desktop—using your login. If we spot unusual activity from a new location, we may ask you to re-verify for security. Regular play from multiple devices is allowed if it's just you.